Returns, Refunds And Replacements
If you wish to return Products which are not faulty, please contact us on [email protected] with details of your order within 14 days of delivery of the Products. Any returned products must be returned to MM in good condition, with all packaging intact.
Upon receipt, please carefully inspect all Products upon receipt. The courier must be informed of breakages or shortages at the time of delivery. MM may not (at their sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. Photographic evidence is required by the carrier company if an item has been damaged during transit.
A refund or replacement will be provided for any Products which are damaged or faulty upon receipt, provided that notification of damage or fault is received within 3 working days of receipt of the Products.
All refunds and reimbursements will be arranged within 30 days of MM’s acceptance to do so and after the safe receipt of the returned goods. Any Product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used. If your order has already been despatched at the time of cancellation, you will not be entitled to a refund of the delivery cost.
Where a replacement item is not available, due to it being discontinued or the original item being a “One Off,” MM will reimburse customers for the full cost of the item and any shipping costs. No additional compensation will be paid.
In the event of a return, you as the customer will be sent a shipping label which will require to be printed and attached to the Product. You will have to be available for a set time in order for the courier to collect this item